If your files didn’t finish downloading, try downloading one file at a time and let them complete before downloading the next one. If you try to download multiple files at the same time your files may time out. If you are using download manager software, try disabling it as multiple requests to our servers will use up your download limits. If you keep having problems then email email@example.com and our support team will try to assist you. There are some factors that may be outside of our control, for example, if you have a slow internet connection or weak Wifi signal. Our download server is based in London so your location may affect the download speed.